Ordering

You are responsible for supplying all required information when submitting an order, including complete name, shipping and billing address (no P.O. Boxes), telephone number, valid e-mail address, and valid payment method. No responsibility is assumed for mis-delivery due to incorrect information supplied by a customer. XQiST - Exquisite reserves the right to refuse or cancel any order at any time, in which case the customer’s sole remedy is a refund of any payment(s) made for such order.

Changes

It is not possible to change your order once it has been placed. The only exception is the delivery address, which can be changed if your order has not yet been shipped. To change the address for an unshipped order, please contact me via email at rene@xqist.com.

Payment

Payment for any order must be made in advance at the time the order is placed. You may pay for your order by credit card, or by PayPal, or such other means as I may in future choose to accept. In the event of a stopped payment, disapproved charge or other failure to submit pre-payment, XQiST - Exquisite shall have the right to cancel the order or, if already shipped, to seek payment and hold customer responsible for any and all costs of collection, including but not limited to reasonable attorneys’ fees, as well as to charge interest at the rate of 1.5% per month (or the highest allowable rate by law if less than 1.5% per month) until payment is made. 

Color Matching

You acknowledge and understand that (a) colors as seen on a computer monitor may not look the same as the colors as they appear on the manufactured product, and (b) no guarantee is made that any image as seen online will necessarily match exactly the colors on the final product.

Personal Data

All information submitted by you in connection with any order is governed by the Privacy Policy.

Sales Tax

You, our Client, are solely responsible for any state, local, or federal sales, use, VAT, excise, import fees, or other taxes. Generally, when Seller is required to collect such taxes from buyers, we will include such amounts in the Order. If for some reason such taxes are not included in the Order, and Seller is later required to pay them to any taxing authority, I will look to the Client for prompt reimbursement.

Delivery

Delivery time depends on the shipping option you choose when ordering. Please allow at least 8-10 weeks for your Limited Edition purchases to be shipped. Title and risk of loss for any purchases pass to you upon the delivery to the carrier. If your print arrives damaged or broken, please contact me! I will happily replace it, but I’ll need a picture of the damage. Email me at rene@xqist.com. Requests must be received within 30 days of delivery, and must include a copy of the shipping receipt and photographic proof of the damage for me to review and make a determination whether damage in fact occurred during shipping. If I approve your request for a replacement, I will not charge you for the new print, but you will be responsible for the costs of returning the damaged print to me, plus the cost of shipping the new print to you.

Shipping Problems/Damage
Notification of all shipping defects or damage must be made within 30 days of delivery and accompanied by the shipping receipt and photographic proof of the damage for me to review and make a determination whether damage in fact occurred during shipping.

Cancellations

Cancellation Policy 
All works are custom orders. Production of the purchased work(s) begins immediately after purchase, and shipment will occur as soon as possible after production is complete. As a result, the work(s) cannot be cancelled, returned or refunded at any time. In light of the substantial production costs incurred once production has begun, any request to cancel an order or otherwise modify the produced image (e.g., increasing or reducing size, changing image, etc.) will be eligible to a 50% restocking fee. Due to our shipping and production timeline, produced & shipped work(s) are non-cancellable, non-returnable, non-exchangeable and non-refundable. 

Returns

Return Policy 
Limited Edition, Open Edition Fine Art and Element Frames
XQiST - Exquisite Limited Editions are custom-made and as such, I am unable to offer returns or exchanges.

Each Limited Edition is custom produced to order. As such, we are unable to change your artwork once order is placed.

Exclusion from Returns
If your use of my site has been terminated for violation of these Terms of Sale or the Terms of Use, I may refuse to accept any returns from you.

Pre-Sale

By purchasing a pre-sale product (the "Product"), you are entering a binding agreement with XQiST - Exquisite. ("Company", "I", "mine"). Please read these Pre-Sale Terms and Conditions ("Terms") carefully before making a purchase. If you do not agree to these Terms, you should not proceed with your purchase. 

Pre-Sale Product
The Product is currently under development and is not yet available for delivery. The estimated shipping date is purely indicative and can be subject to changes.

Price and Payment
You agree to pay the price for the Product as stated at the time of your order.

No Refunds
All sales are final. Given the nature of the Product as a pre-sale item, we do not offer any refunds after a purchase has been made.

Cancellation Policy
You may cancel your order at any time prior to the shipping of the Product. However, instead of a refund, you will be provided a credit to your account with us, which may be applied to future purchases.

Delivery
We will make reasonable efforts to deliver the Product as soon as it is available. However, delivery dates are not guaranteed and may be subject to delays for reasons which include, but are not limited to, manufacturing issues, shipping delays, and force majeure events.

Limitation of Liability
To the maximum extent permitted by law, our liability for any claim arising out of or in connection with your purchase of the Product shall be limited to the amount paid by you for the Product.

Changes to Terms
We reserve the right to change these Terms at any time without notice. Any changes will be effective immediately upon posting on our website, and you are deemed to have accepted such changes by your continued use of the Product or our services.

Governing Law
These Terms shall be governed by and construed in accordance with the Dutch laws, and any disputes arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of the Netherlands.

Contact
If you have any questions or concerns about these terms, please contact me at rene@xqist.com.

1.  

Acceptance of Artwork

As fine art can be fragile, you must inspect the Artwork immediately upon receipt. If the Artwork is damaged or does not otherwise conform with the Order, Client must provide Seller with written notification no later than seven (7) days after receipt of the Artwork. Otherwise, the Artwork is deemed to be accepted.

Copyright and Reproduction

All copyright rights, including, without limitation, all reproduction and trade dress rights (collectively, the “Copyright”), to the Artwork are expressly reserved by Seller and Artist. This Agreement does not include a sale or license of the Copyright to Client. Client will not reproduce or copy the Artwork without advance written permission. Artist’s signature and/or the copyright notice as they appear on or about the Artwork at the time of sale must not be removed or concealed. Artist shall receive authorship credit in connection with the Artwork at all times.

General

All orders and transactions also are subject to the Terms of Use policy, including, but not limited to, the limitations on damages and exclusions of warranties set forth therein. The Terms of Use also include provisions for arbitration of disputes and other important terms you should review. Descriptions, images, references, features, content, specifications, products, price and availability of any products or services are subject to change without notice, and the current prices can be found on our Sites and Apps. No responsibility is assumed for any errors in listed prices or other information, all of which we reserve the right to correct. Orders are not final or binding until accepted by us. We reserve the right, with or without prior notice, to limit the available quantity of or discontinue any product or service; to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all purchase(s); and/or to refuse to provide any user with any product or service. XQiST.com is not responsible for any delay or failure in delivery due to causes beyond its control, including, but not limited to, acts of god, war, terrorism, embargo, quarantine, accidents, fire, explosion, flood, severe weather, epidemic, riots, civil disturbance, unavailability of labor or transportation or any other similar or dissimilar cause. You are responsible for the proper and safe handling of any prints or other products you order from us. To the extent allowed by law, XQiST.com’s liability for any claim relating to any product purchased from us is the amount you paid for the product.